AI & automation
consulting.
Most teams already know something is eating their week. They just do not know which bit is worth fixing first. I work that out with you, then build it. Eight years running CX and support operations behind it, using tools like Claude, n8n, Intercom, Pipedream, and MCP.
for
consulting
Useful evidence.
As featured in CX Today (CX All-Star) and on the Glassix Spotlight podcast.
Quietly Useful apps.
Practical apps for everyday routines.
Five calm iPhone apps so far, covering music and audiobooks from your own server, renewals, nutrition labels, cleaning routines, and pet care records. I built and shipped all of them, and I still answer the support emails. It is the same habit I bring to client work.
Automation systems that work.
Find what’s worth automating
I go through where your team’s hours actually go, then score each opportunity on effort, impact, and risk so you can see what to do first.
Built and handed over working
The automation gets built, wired up, documented, and handed over running. You get a working system, not a slide deck.
Leave the team able to do it
Workshops and lightning lessons through Maven, so your team keeps spotting opportunities once the engagement ends.
Businesses of any size
From Somerset businesses to remote teams and companies further afield.
Thinking in public.
New posts go up as real problems get solved. Check back as the archive grows.
Templates, playbooks, and tooling guides.
Start with the free Lightning Lesson or the paid Automation Roadmap workshop, live on Maven. More templates are on the way.