A Framework for Any Team
A free 30-minute session on telling automation and AI apart, and working out what is actually worth building first.
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Templates, playbooks, and workshops for AI and automation.
Practical starting points if you want to have a look at automation before booking an audit. Same framework I use with clients, the one behind 68 hours a week coming off one team and web chat first response dropping from over ten minutes to under fifteen seconds at another.
Workshops
Lightning lessons
Templates
Playbooks
§ 01 · Live now
Learn the framework.
Both run live on Maven.
Free
Finding the Automation Opportunity
Paid workshop
The Automation Roadmap
Build Your Team’s First 90-Day Plan
A live, hands-on workshop. You leave with a prioritised roadmap for your own team rather than a set of notes.
Join a cohortFree
Automation Opportunity Scorecard
Score Your Support Operation
Answer 8 quick questions and get a scored breakdown of where automation would have the most impact.
Take the scorecardFree
Ticket Quality Framework
Review Tickets the Same Way Every Time
Seven weighted criteria for reviewing support tickets, plus a worked example you can copy.
Get the framework§ 02 · Coming soon
Templates and playbooks.
Free downloads and paid packs, taken from real audit and consulting work.
Free
90-Day Roadmap template
A starting structure for sequencing your own automation roadmap. Coming soon.
Paid
Tool stack decision guide
How to choose between Claude, n8n, Intercom, Pipedream, and MCP for a given workflow. Coming soon.